Returns & Refunds

We want you to be happy with what you buy. If something isn't right, here is how to sort it out.

Return window

• Report damage, shortages or wrong items on the day of delivery.
• For other issues, contact us within 7 days of delivery.

What can be returned

• Items that arrive damaged, defective or different from what you ordered.
• Unused items in their original packaging with all fittings.

What cannot be returned

• Custom-made or made-to-order furniture.
• Assembled or installed items unless faulty.
• Plumbing consumables (valves, pipes, fittings) once used or installed.

How to start a return

1. Message us on WhatsApp at 0533 649 813 or email eugeneayiku51@gmail.com with your order details and photos of the item.
2. We'll confirm whether it qualifies and arrange collection or a drop-off at our Spintex warehouse.
3. Once we receive and inspect the item, we'll process a replacement, exchange or refund.

Refunds

• Refunds are made through the same channel used for payment (mobile money or bank transfer).
• Approved refunds are processed within 5 – 7 working days.
• Delivery fees are refunded only where the return is due to our error.

Warranty repairs

Items still under manufacturer warranty are repaired or replaced free of charge subject to the warranty terms. Damage from misuse, accidents or unauthorised repairs is not covered.

Contact

Furniture Warehouse — 0533 649 813 · eugeneayiku51@gmail.com